Privacy Policy
Glint books car care inside residential estates and office parks. To do that we need a small amount of personal information. This policy explains what we collect, why, how long we keep it, and the rights you have under the Protection of Personal Information Act (POPIA).
Who we are
Under Bridges Entity (Pty) Ltd is the responsible party. Our information officer can be reached at info@underbridges.co.za.
What we collect
- Your mobile number, used to sign you in with a one-time code and to contact you about your washes.
- Your first name, and an email address if you choose to add one for receipts.
- Your estate and unit or stand number, so the wash team can find your car.
- Your vehicle registration, size class, and optional colour or nickname.
- Bookings, their status, and any notes you add for the team.
- Photographs of your vehicle taken by our operators before and after a wash.
- A device token, only if you allow notifications, used to send wash updates.
- Basic usage analytics and crash reports so we can fix problems.
We do not collect your precise location, contacts, or payment card numbers. Card payments, when available, are processed by Paystack and we store only a token and the last four digits.
Why we use it
To provide the service you booked, to send you the wash reminders and updates you asked for, to keep an accurate record of what was washed and when, to resolve disputes fairly using the photographs, and to comply with tax and consumer law.
Who we share it with
- Our wash operators see the details needed to complete your booking.
- Your estate management may receive aggregated activity and water-use figures. They never receive your personal details.
- Service providers who process data for us: Neon (database hosting), Vercel (hosting and anonymous website visit counts), Clickatell (SMS), Expo (notifications), and Paystack (payments). Each is bound by contract to protect your information.
We never sell personal information.
How long we keep it
- Vehicle photographs: 90 days, unless a dispute about that wash is open.
- Booking and payment records: 5 years, as required for tax records.
- Your profile: until you delete your account.
Your rights
You can see everything we hold about you and download it from the Account tab (Download my data). You can delete your account from the same tab; your personal details are removed or anonymised immediately and only the financial record of past washes is retained. You may also object to processing or lodge a complaint with the Information Regulator of South Africa.
Children
Glint is for adults who own or drive a vehicle. We do not knowingly collect information from anyone under 18.
Changes
We will tell you in the app when this policy changes. Each version is numbered and dated above.
Glint is operated by Under Bridges Entity (Pty) Ltd, South Africa. Questions: info@underbridges.co.za